Month: December 2006

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World Market, redefining customer service.

WorldMarket

It’s not very often that you find exceptional customer service. In fact it’s nearly impossible today.

Being a call it as I see it person, I have no problem ripping a company on the blog if they deserve it. Which means when I come across someone, or some company that really went the extra mile we should give them their due.

A couple of weeks ago we bought a new dining room table. We purchased said table from World Market.

This table in fact: The Sourav Dining Table

349460 SouravTable82 DFL

We lucked into it on sale. No we didn’t really need a table, but that’s beside the point. We stuffed it in the Excursion and brought it home. Setup was painless, it’s just a HUGE table top and four legs.

The rustic/antique look goes perfect with our old farm house. The chairs we already owned matched it pretty well.

Fast forward about 2 weeks. We noticed a crack starting at one end of the table right in the middle. The top is basically 3 large boards and this crack was splitting the table right in the middle of one of the boards, not at a joint. When I first saw it I didn’t care that much, it added character. But my wife really didn’t like the fact that you could look through this crack and see the floor.

I immediately started dreading taking this 8 foot table apart, putting it in the Excursion, taking it to World Market and getting into a fight.

My wife called World Market, explained the situation and they said ‘No Problem’, we’ll take care of it.

What? Did I hear that right?

Yes, they ordered in another table, are delivering it (this is a 45 minute drive, not like it’s down the street) and picking up the old table. It took them a week to get the new table in, and we’re being flexible as to delivery. This time of year is busy for everyone.

So at the time of this writing, we don’t actually have a new table, but World Market is being very, very accommodating.

They will certainly get more of our business in the future.

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Bengals In A Box

I found this photo on the net, and it’s the perfect new image to represent the Cincinnati Bengals.

TigerCub

a) They play more like Tiger Cubs than Tigers
b) Their outstanding Defense and line play has put them in the corner.

😀

Given the current level of play I’m picking them to finish 8-8 and out of the playoff chase.

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You’ve got to be kidding me.

“Bengals Put Ugly Loss In Past?” She here.

Which ugly loss would that be? The one in Tampa? Indy?

No team with 7 losses should ever make the playoffs, that should be a man rule. Yeah, yeah, any team can beat any other team on any given Sunday. But when you stink it up like the Bengals did, they should just be automatically disqualified.

I cannot understand how any team, especially the Bengals, for whom we have such high expectations could come out on Monday Night Football and lay such an egg.

It was Prime-Time and the game meant so much to the season. Chris Henry is a piece of work, even Chad dropped balls that were catchable and ‘must-catches.

The O-Line? We don’t have one. Yes injuries abound, but c’mon. This is the NFL, step up, earn your pay. Rudi broke one run, ONE, and a hell of a run it was, but he was caught for little or no-gain and ran over someone. That’s not his style, that was a fluke.

Rudy doesn’t run, or punish people the way Corey did, he has about as many juke moves as the ottoman that I rest my feet on. If the line aint working he isn’t going to make anyone miss or picking up anything extra.

The press, and Bengaldom still has ‘hope’. No, no, this team is not that good. The 8 arrests have nothing to do with it either. We have some star players, but they are being dragged down by less than mediocre play across the board.

I’m looking for wholesale changes on the D side next year, and a significant portion of the O needs to be gutted too.

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Bengals STINK it up on Monday night football!

Wow!, no I really mean Wow!

Now, mind you I didn’t really expect them to win. Certainly I wanted, and hoped they would but I didn’t really expect it. I didn’t expect them to be so embarrassing. This is just the ticket to get the Bengals more prime time games let me tell you.

Chad Dropped 2 balls, Chris Henry is a piece of work, he didn’t eve reach for 3 balls that were catch-able, and even T.J. Who’sYourMamma dropped at least one. Although I give T.J. a lot of credit, he didn’t quit. I think Chad quit, and I don’t think C. Henry ever got started.

Joe Theisman is an idiot. I don’t know if you heard his comments or paid any attention to them. In the beginning of the show he said; “The colts run defense is ranked 32nd in the NFL, the only reason they aren’t ranked lower is because there aren’t 39 teams in the league”. So for a Defense that had given up 550 yards running in the last two games, you’d want to run the ball against them no? Later he said; “The Bengals game plan was fatally flawed, they tried to run from the start and you can’t do that against this team”. What an idiot.

Now as soon as you get behind as the Bengals did, which was exactly what they could not afford to do, they still ran the ball more than they should and didn’t get the results.

Rudi, isn’t all that folks, he never has been. If the line isn’t doing all the work and pushing the D around, Rudi gets nothing. He doesn’t have a move to save his life. When our O-line is as busted up as it was, we needed him (or someone) in the backfield keeping Carson from getting killed.

The Bengals won’t make the playoffs this year (as if that’s a big surprise at this point) bu write it down. My post season schedule has just opened up.

I hope this is the gateway to better things. Marvin you know who your players are and who the guys are that are just along for the ride. It’s time to cut them lose, and dare I say that might include your defensive coordinator too.

The last 3 weeks the defense has been extremely over-rated, they have only been successful because of who they’ve played. Put a decent team on the field and they are done.

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Thompson Clan Christmas 2006

As usual, food was plentiful and nobody went hungry.

Santa made his appearance, (later than planned) but that was OK. I don’t care who you are, you’re never to old for Santa 😉

Kris won the Euchre tournament, and also our one game of Texas Holdem. However, Maggie came in second, and in the money 😉 defeating her brother, mother and father in the process.

Lots of fun was had. Photos are posted in the Dishers Gallery on Google [Click Here]

Maybe next year we can get the whole clan together again.

Kudos to Claudine for all the baking, Angie the ham was delicious and so where the hankypanks.